Support - OneLane: Weekly Clarity

Frequently Asked Questions

How do I choose a lane?

Choose the area that feels most unresolved right now. If nothing stands out, choose the one you’ve been avoiding. You can change lanes next week (or anytime from Settings).

Do I need an account?

No. You can use OneLane without creating an account. Your data is stored on your device and can be backed up via your iCloud account if enabled.

Is my journal private?

Your journal entries and lane notes are stored on your device and, if iCloud is enabled, in your iCloud account. OneLane does not operate servers for storing your journal data. AI coaching only sends the messages you type (and session context) for processing. See the Privacy Policy for details.

What does “That’s enough for today” mean?

OneLane is designed to reduce overwhelm. When you complete your one step, the app intentionally ends the loop so you can stop instead of spiraling into more tasks.

How do I change my lane?

Open OneLane → Settings → Change Lane. On your weekly reset day, you can also choose to keep your lane or shift.

What is AI Coach and what gets sent?

AI Coach is an optional feature that responds to what you type. Messages are sent through a stateless proxy endpoint to OpenAI to generate a reply. We do not send your name, email, Apple ID, device ID, or journal history. Details are in the Privacy Policy.

How do I configure a private LLM (e.g. LM Studio)?

In OneLane, open Configure LM Studio and set: Base URL to your LM Studio server (e.g. http://192.168.1.21:1234 — use your computer’s IP and the port LM Studio uses); Timeout (increase if the model responds slowly); Context Limit (lower if you see slowdowns or memory errors); and Model (tap Refresh Models if the list is empty). Use Test Connection to verify, then turn on Enable this service. On your computer, start the LM Studio server and enable “Serve on Local Network” if you’re on Wi‑Fi; for port, auth, and CORS, see LM Studio Serve on Local Network.

Troubleshooting

Prompts look generic

If your prompts feel off:

Make sure your weekly win is specific (one sentence is best).
Try switching your “posture” (Overwhelmed / Avoiding / Directionless) during your weekly reset.
Update to the latest version of OneLane.

AI Coach isn’t responding

Try these steps:

If using a cloud provider: check your internet connection and try again in a minute.
If using LM Studio: in Configure LM Studio, tap Test Connection; ensure Base URL matches your LM Studio server (same Wi‑Fi, correct IP and port), a model is loaded in LM Studio, and Enable this service is on.
Force close and reopen the app.

My subscription isn’t recognized

Try these steps:

Open OneLane → Settings → Restore Purchases.
Confirm you’re signed into the correct Apple ID on your device.
Wait a few minutes after purchase (Apple can take a moment to sync).

iCloud sync issues

If your data isn’t appearing across devices:

Ensure you’re signed into the same Apple ID on both devices.
Enable iCloud for OneLane in iOS Settings → Apple ID → iCloud.
Give iCloud a few minutes to sync, then reopen the app.

Privacy & Terms

Need More Help?

If you couldn’t find the answer you’re looking for, email support and we’ll help.

Contact Support

Email: support@richcodestudio.com
Typical response time: within 1–2 business days

Please include: your device model, iOS version, what you expected to happen, and what actually happened. Screenshots help.